Sogema Group
Our particular know-how
Installing active asset- and facility-management projects generates very high costs, both direct and indirect, the latter being mainly hidden. Acknowledging this, Sogema pledges to conscientiously execute the installation phase, and to provide high-quality service, training and assistance. Our project leaders and engineers take over the whole project (single point of contact), i.e.
installation of the system in your computer environment
transfer of the data from your old system, if necessary
training, data and maintenance organization
the creation of interfaces for simplified data capture
system interfacing with your existing management tools
system support and updating
In this way, installation is carried out quickly and without a hitch.
Methodology
According to the project, we can intervene in all the stages of the instalaltion of the software package. For that, we developed a methodology which enables us to ensure if necessary the control of the projects with engagement on the expiries and the results.
Our methodologies integrate specificities for each sector:
Industrie
Transport
Facility and Services
After sales service
To guarantee to our customers a fast and effective After Sales Service, we set up a procedure of which here the broad outline:
specific training of geographically close consultants,
assistance by remote maintenance,
Hotline support,
Intervention on site
, minimizing thus strongly the expenses of intervention and especially the downtimes, therefore costs.